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Claims leaders across workers’ compensation are being asked to deliver more with fewer resources. Rising claim complexity, workforce pressures and growing vendor landscapes continue to challenge traditional operating models. In 2026, leadership focus must shift away from short-term fixes and towards sustainable operational improvement. 1. Coordination is now a leadership responsibility Historically, coordination across partners has often been managed informally by adjusters a

Workers’ compensation organisations continue to invest heavily in new claims technology. Modern platforms promise automation, visibility and improved productivity. Yet many self-insured employers and TPAs see little operational improvement after implementation. The issue is not the technology itself. It is how work flows around it. Claims systems cannot solve coordination problems Technology can support workflows. It cannot define them. When roles, responsibilities and hand-o

Self-insured employers and TPAs rarely struggle to obtain vendor data. They struggle to combine it. Each partner produces reports in a different format, on a different schedule and with different definitions of success.